IT organizations today face two critical
requirements. First, to help their business
effectively function in fast-paced digital
markets, they need to provide the right
level of infrastructure resource capacity
to ensure reliable performance, maintain
availability, and support innovation. Second,
it's essential to avoid excess costs.

Meeting these critical objectives becomes
more challenging every day as the enterprise
environment grows more complex and
dynamic. Rapid change means that historical
trends may not always be relevant. IT must
be able to take a forward-looking view of
demand based on informed insight into
business needs, plans, and priorities.

BizOps does for capacity management what
DevOps does for app development: use
iterative deployments and frequent feedback
to produce better results, faster, and in a
collaborative fashion. Using a structured
process, operations and business teams
work together closely to define requirements
based on core business drivers. The result?
Increased efficiency with reduced risk.

This ebook explores the principles, process,
and practice of BizOps, and how it was
put into action at Cerner to transform the
company’s capacity management practice.
Cerner’s experience and success with BizOps
provides guidance for organizations in every
industry seeking to optimize both service
and cost.