Digital

consultancy’s 2018 Digital Trends report, published in association with Adobe, is based on a global survey of 12,795 marketing, creative and technology professionals in the digital industry across EMEA, North America and APAC. Now in its eighth year, the research looks at the most significant trends...


Long gone are the days when organizations could get by with a single online presence. The availability of omnichannel opportunities, and so much demand has paved the way for companies to build their digital strategy on a multitude of websites. This explosion in sites has overwhelmed many large organ...


The number of digital commerce platform vendors continues to grow along with the breadth of those platforms, adding to the complexity of vendor evaluations. This report evaluates 21 providers of digital commerce platforms to assist application leaders supporting digital commerce.


IT organizations today face two critical requirements. First, to help their business effectively function in fast-paced digital markets, they need to provide the right level of infrastructure resource capacity to ensure reliable performance, maintain availability, and support innovation. Second, it'...


5G is rapidly climbing the hype cycle. Qualcomm has even claimed it could be as “transformative as electricity.” Wireless network operators in the U.S. are not only talking about 5G, but asserting that their trials are ongoing and deployments are coming soon—in many cases, years earlier than had be...


The applications that are changing business today are radically different than ones of prior generations. Today’s applications consist of many endpoints including browsers, mobile devices, and/or machines that are geographically distributed, intensely transactional, always available, as well as inst...


Three-dimensional printing of useful objects and machine parts is becoming a reality. 3D printing offers the ability to produce—both rapidly and at low cost—short runs or one-of-a-kind parts. HP’s development of HP Multi Jet Fusion technology includes new HP Jet Fusion 3D Printers and an Open Platfo...


We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrow’s world and help our clients make them real. We uncover insights from data that others can’t see and deliver progressive ideas through the ...


APIs are not new. They’ve served as interfaces that enable applications to communicate with each other for decades. But the role of APIs has changed dramatically in the last few years. Innovative companies have discovered that APIs can be used as an interface to the business, allowing them to moneti...


This whitepaper explores the ‘need for speed’ within the insurance market and how a new speed of change across all industries is demanding a new approach to delighting customers and growing revenue. This new approach involves the adoption of a digitally matured operating model, referred to as “insur...


Organizations everywhere are trying to influence greatness, improve the employee experience, and build cultures employees want to engage with, yet every year brings new changes and challenges. What should organizations expect for 2018? Read on for some of the new trends we’re seeing.


Are you ready to tackle Business Process Management (BPM) for your enterprise? Do you want to improve efficiency, enhance agility, and also be more profitable? If so, you’re in the right place. BPM is an approach toward managing how an organization operates so it better meets the needs of clients. ...


Docker and NuoDB: A Natural Fit Both NuoDB and Docker were developed with the same fundamental principles in mind: distributed processing, resource efficiency, administrative simplicity, and elastic scalability. This natural affinity means that the two technologies work in tandem, right out of the ...


The banking industry has been talking about improving the customer experience with customer-centric banking for a long time. Over recent years, a gap has appeared between innovative digital leaders and those who have been slower to join the digital revolution. What is it that industry innovators an...


Giant leaps in science and technology over the decades have had a major impact. Vinyl records, grainy movies, and low resolution video have long been consigned to history, pushed out by HD content on tiny handheld devices wherever and whenever we want it. More and more we expect everything to be bri...


For many web, mobile, and Internet of Things (IoT) applications that run in clustered or cloud environments, distributed caching is a key requirement, for reasons of both performance and cost. By caching frequently accessed data in memory – rather than making round trips to the backend database – ap...


With the cloud transforming application development and deployment—enabling organizations to improve flexibility, automate processes, and decrease time to market—some big questions remain. One of the most important issues an organization must address is how it can best employ the smarter tools and l...


One of the biggest benefits of Digital Transformation (DX) is cost savings. Digital transactions can unlock a range of productivity and efficiency benefits that can save organisations millions of dollars. And one of the simplest steps that yields the biggest impact is changing the way employees and...


Flash has permeated enterprise storage in small, medium-sized, and large enterprises as well as among webscale customers like cloud and service providers. It is available in a variety of different system architectures, including internal storage, hyperconverged and converged platforms, and shared st...


ASUS Hangout Meets Hardware kit lets you meet with ayone on any device, and from anywhere - all through Google Hangouts Meet. Whether you're joining from a computer, phone or confrenece room, with a lightweight interface and smart participant management, multi-person video calls are a breeze. Meetin...


ACCELERATING GROWTH WITH CUSTOMER-DRIVEN LEARNING AND INNOVATION It has never been easier to know what’s on your customers’ minds. Through feedback, behaviors and data, consumers are making their desires felt. That includes what makes them tick—or just ticked off. Companies that learn from this trea...


Customer satisfaction (CSAT) surveys help companies identify opportunities for growth, but that feedback canʼt reach its full potential without the context of other key customer data. When you measure CSAT with Salesforce, you can turn feedback into action.


Learning leaders are searching for new ways of thinking about leadership development. Because there are fast and dramatic changes impacting every aspect of business, old ways of thinking, entrenched interests, and established models are threatened. This guide describes the compelling business cont...


In last year’s survey, Harvey Nash and KPMG reported how CIOs were holding a steady line in the face of global uncertainty, cutting costs and refining business processes. Whilst much of this geopolitical instability remains, this year’s report shows how CIOs are benefiting from bigger budgets and he...


* Key business issues management boards are looking to address * Big data / Analytics * Most heavily invested technologies * OPERATIONAL PRIORITIES * Top 3 priorities for ‘digital leaders’ * Top 3 priorities that have grown * MANAGING TECHNOLOGY * PEOPLE, SKILLS & TALENT * Outsourcing


At Amazon, we’ve been investing deeply in AI for more than 20 years. Machine learning (ML) algorithms drive many of our internal systems, and have formed the core of our customers' experience—from the path optimization in our fulfillment centers, and Amazon.com’s recommendations engine, to Echo powe...


The Net Promoter Score (NPS) survey uses one simple question to quantify customer health: “How likely are you to recommend our brand?” When you integrate NPS with Salesforce, you can measure customer loyalty at each stage of the customer journey


The pressure is on for IT Organizations to migrate to Windows 10. Microsoft stopped providing mainstream support for Windows 7 as of January 2015. A growing number of employees are installing Windows 10 on their personal devices and in need of immediate access to core business applications.


Most enterprises continue to struggle with enabling their entire workforce to efficiently and safely access corporate back office systems on a variety of devices and from any location. Indeed, the advent of mobile, and particularly the BYOD aspects of end user device selection, exasperated an alread...


A New Opportunity for Retailers • Following the EU antitrust ruling last year, Google created a programme for comparison shopping sites such as Kelkoo to appear in shopping ads on general search results pages from September 2017 • The objective of this initiative is to increase the competition in G...


Theories about the future impact of artificial intelligence (AI) on business and society are everywhere. But the reality on the ground today among the companies and leaders applying technologies such as machine and deep learning to their core challenges is exciting enough. Business models are being ...


Is your application delivery environmentready to ride the data wave? Apps are the primary way your business engages with your customers. The more access and visibility you have into your application delivery data, the better experience you can provide. But harnessing that tsunami of data to make it...


Digital Transformation Is Changing theWay that Applications Are Managedand Delivered To meet the growing challenges of a competitive world economy, a digital transformation is taking place in the enterprise. Organizations realize that to be competitive they need to be more agile. They need to reach ...


Every employee, every team, every line of business has a unique process to get work done, and no one understands the series of necessary tasks better than those who are responsible for seeing them through. This is the key to accelerating digital transformation, according to the new Forbes Insights r...


The current era of multiple clouds, digital transformation, unbridled data growth, big data analytics and the Internet of Things (IoT) puts enormous pressure on IT teams to modernize their infrastructures. In response, IT organizations must be more agile, responsive, costefficient, cloud-enabled and...


State of the Industry The retail shakeup is upon us. As technology shapes consumer preferences, the retail landscape is being turned on its head. Commerce is now digital. And the era of mall rats and lazy days spent at the food court seem like a distant memory. Today, both strip mall boutiques and...


In the new economy, businesses face challenges that would have been unimaginable just a few decades ago. New competitors, new routes to market, increased customer expectations, and greater scrutiny come with the territory. In a world where everyone carries a computer connected to unlimited informati...


As businesses look for new ways to create value for customers through digital experiences, it’s clear that some firms are more advanced than others. This report analyzes the characteristics that distinguish the more advanced innovative companies from those just starting their digital journey. Digita...


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Some software project failures occur because of a lack of traceability — that is, an incomplete record of documentation around software quality assurance efforts. With optimal traceability, testing becomes more efficient and enables collaboration throughout the software development lifecycle as well...


HOW TO MOVE AT DIGITAL SPEED WHILE UPHOLDING ITIL PRINCIPLES Some would have you believe that ITIL® is on its way out. That it’s no longer relevant in today’s fast-paced digital environment. But ITIL still holds many timeless truths. As a set of best practice recommendations, ITIL provides a solid ...


Business Process Management is an important part of continuous improvement and business transformation, but many organizations struggle with implementing it effectively. The question is often whether BPM is a technological problem or a cultural one. Are business processes dependent on the technologi...


The Evolution of Mobility The mid 2000s brought additional players to the smartphone market, with Symbian being the popular choice in Europe and Palm OS in the U.S. The market was crowded with five mobile operating systems and no clear winner. The iPhone launched in 2007, followed by the first Andr...


In Forrester’s evaluation of the emerging market for account-based marketing (ABM) platforms, we identified the 14 most significant providers — 6sense, Demandbase, Engagio, Jabmo, Lattice Engines, Madison Logic, MRP, Radius, RollWorks, TechTarget, Terminus, Triblio, True Influence, and ZenIQ — in th...


It’s the most wonderful time of the year. No, not the holidays. Rather, we mean this post-holiday moment, when retailers assess the just-concluded season and start planning for the next one. Seasons change, but one core issue is perennial, the volume of tickets. One Zendesk study found that for reta...


With the regime set to be extended to all FSMA regulated firms from 2018 onwards, the Worksmart SM&CR team have been busy turning the “lessons learned” from the banking sector into an expanded product set for the wider market place. Our strong relationships with key trade bodies across banking, inv...


Technology leaders need to rethink strategic planning in the age of the customer. Technology strategies are too often just collections of loosely related project plans and too focused on tech project delivery milestones. Strategies designed “by IT, for IT” fail to engage business leaders and executi...


Selecting a project management solution isn’t easy and you can face some difficult considerations: How can you match internal needs with solution capabilities, not just today but as you grow? What should you look for to determine if a solution will be easily adopted or not? What are key integration ...


Comme les applications, les utilisateurs et les terminaux évoluent, entraînant ainsi la dissolution de ce qui constituait auparavant le périmètre de confiance de l'entreprise, beaucoup d'entreprises se tournent vers un modèle de sécurité Zero Trust pour se protéger des attaques. Utilisez ce guide d...


Blockcahin, the technology behind bitcoin, is one of the most talked about and intriguing technologies of the moment. This emerging is doing to transaction what the internet did to information, and has the potential to disrupt many industries and businesses. It provides transaction consensus, proven...


Transforming your content by making it accessible in the cloud is the first step to digital transformation. Where are you on this journey? No matter where you are, there is always room to grow. It's not just about where you want to end up but how you'll get there and which tools you'll use. Read th...


Even if companies understand that an omnichannel approach performs better in terms of operational metrics and meeting customer expectations, there’s still the question of how to do it. How should companies go about adopting an omnichannel support solution? With data from the Zendesk Benchmark, our ...


This flexible working is borne out of a desire to strike a better work-life balance, and also to increase our output; research shows that only 27% of employees had their best ideas at their desks. For others, this inspiration arrived at the gym, at home, or in informal office locations like the brea...